Budget cuts. Resource constraints. Citizen complaints. How do you do more with less?
The harsh economic climate is pervasive at all levels of government, but is keenly felt at the local level. As economic pressures continue to increase and citizens demand higher quality services, transparency and improved outcomes, local governments need to manage better and improve performance.
What is Government Performance Management?
Government performance management is an ongoing, systematic approach to improving results through fact-based decision making, continuous organizational learning and a focus on accountability. It helps you identify areas in need of improvement and enables you to focus your resources and policies to achieve improved results on services and programs for your citizens. It is results-oriented, community-focused and collaborative, allowing you to improve your organization's performance through collecting, measuring, analyzing and reporting on performance data.
Very few local governments have the systems and tools in place to track and measure performance. Most performance measurement is informal and ad hoc with local governments often relying on intuition and past experience to make decisions. Now more than ever, there is a need to understand and influence performance levels. Through government performance management, local governments will have the information necessary to:
- Make accurate, timely and relevant decisions
- Improve the efficiency and effectiveness of services and programs
- Align goals and activities with priorities and desired results
- Strengthen accountability to citizens, elected officials and other interested parties
- If you don’t measure results, you can’t tell success from failure.
- If you can’t see success, you can’t reward it.
- If you can’t reward success, you’re probably rewarding failure.
- If you can’t see success, you can’t learn from it.
- If you can’t recognize failure, you can’t correct it.
- If you can demonstrate results, you can win public support.