Monthly Archives: May 2012

8 Steps to Establishing a Performance Culture

As performance measurement systems evolved into performance management systems in municipal governments, many early adopters realized something pervasive had happened.  Dialogues were now about results, not activities.  The entire organization became focused on how to improve results instead of just reading what the results were.  Even departments that had only partial control over a result saw their responsibility not only in doing their part, but also in collaborating and coordinating with other departments and with stakeholders outside the municipality to achieve the desired goals.  Setting targets became an important part of the process that led to knowing where you were and giving a direction to where you wanted to be. The evolution from measuring to managing performance can only be attained by establishing a performance culture and this is not always easy. The following 8 steps provide a critical framework for establishing this type of culture: Determine what results you are trying to achieve. Communicate the goals you want to achieve – clearly and often. Make learning your focus. Encourage…

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The Five Myths of Performance Management and Benchmarking Myth #4—It’s too expensive

Performance management is not a new topic in municipal governments, yet its use is often limited to only the biggest of cities.  Through our research and working with municipalities of all sizes, we have identified The Five Myths of Performance Management that have plagued municipal leaders for decades.  At Revelstone, we are determined to help debunk these myths and demonstrate how you can start managing better with quantifiable metrics, depend less on anecdotal stories and help make data-driven decisions in your jurisdiction quickly, easily and cost effectively. Myth #4—It’s too expensive Since performance management has historically been practiced by the largest of cities with many resources, the perception is that they probably spend a lot of money on: Software with big, up front capital expenditures New hardware servers Consultants to configure the software In-depth training Endless amounts of data gathering And in the case of the biggest and richest cities, this might indeed be true.  When you add up all the time and costs that big cities have put into…

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